Question 1

How do I get started with the platform?

Accepted Answer

Getting started is easy! Simply sign up for a free account, create your organization, and invite your team members. Our onboarding wizard will guide you through the initial setup process.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) through Stripe, as well as PayPal. Enterprise customers can also request invoice billing.

Question 3

Is my data secure?

Accepted Answer

Absolutely. We use industry-standard encryption (TLS 1.3) for data in transit and AES-256 for data at rest. We're SOC 2 Type II compliant and conduct regular security audits.

Question 4

Do you offer a free trial?

Accepted Answer

Yes! Our Free plan includes all core features with usage limits. You can upgrade to a paid plan at any time to unlock higher limits and premium features.

Question 5

What are the API rate limits?

Accepted Answer

Rate limits vary by plan: Free tier allows 100 requests per minute, Pro tier allows 1000 requests per minute. Enterprise customers can request custom limits.

Question 6

How do I invite team members?

Accepted Answer

Navigate to your organization settings, click on 'Team Members', and use the 'Invite Member' button. They'll receive an email invitation to join your organization.

Question 7

Can I change my plan at any time?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time from your organization settings. Changes take effect immediately, and we'll prorate the charges accordingly.

Question 8

Do you offer dedicated support?

Accepted Answer

Free plan users have access to email support. Pro plan users get priority email support with faster response times. Enterprise customers receive dedicated support with SLA guarantees.

Question 9

Can I export my data?

Accepted Answer

Yes! You can export all your data in JSON or CSV format from the settings page. This includes all organization data, user information, and activity logs.

Question 10

What happens if I cancel my subscription?

Accepted Answer

If you cancel, your account will remain active until the end of your current billing period. After that, your account will be downgraded to the Free plan and you'll retain access to your data.

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